INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

If I don't get my order, what's gonna happen?

If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

How does Service Transit Time

How does SERVICE TRANSIT TIME, which is determined by the carrier and excludes weekends and holidays, tend to fluctuate, especially during the holiday season?

How can I return an item?

You have 2 days to contact us to return it from the date it was received. If this item is in your possession more than 2 days, it is considered used and we will not issue you a refund or replacement. Shipping cost is bear by buyer.

Will you restock items indicated as “out of stock?”

We have a Tracking System of inventory that We Track the Quantity. So easily it indicate the instock and out of stock item.

Where can I ship my order?

Worldwide Shipping. (Except some countries and APO/FPO)

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

For direct messages, send an email here
contact@petspenny.com